the finest japanese transexual site
members login

user guide

about transexjapan.com
payment guide
membership & cancellation
downloads
movie playback
frequently asked questions
terms and conditions
privacy policy
support

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about transexjapan.com

transexjapan.com is the most unique transgender site on the net. Featuring the most delicious models from Japan with some special guests. We capture the most intense and sexual scenes and are aiming to deliver the best quality.

our content

We offer the best quality and our videos are 100% original and exclusive to this site. You will not find them anywhere else. We shoot all of our scenes with high end cameras to produce the best quality possible. The videos are encoded in the AVC h.264 video codec with high quality AAC audio in an mp4 file format. We offer 3 levels of video quality 1080p, 720p and 480p.

unlimited viewing

There are no limits to the number of scenes you can view with a regular membership. There are no premium memberships or any other requirements to upgrade to view all of our content. One membership - all content.

content updates

A new scene is released every week. Every scene comes with full resolution photos of the action released earlier in the week in 1 or more photosets. Many sites release far more scenes than we do, however quality is often sacrificed. Additionally, daily updates leaves little time to appreciate the effort we put into every single scene. We hope with weekly releases each scene will carry the weight it deserves and bring anticipation for future scenes, providing even more sexual excitement.

payment guide

Payment Methods

Credit Cards: Visa, MasterCard, JCB, Maestro, Visa Debit, Visa Eletron
Currently these are the only payment methods available. We do not accept PayPal unfortunately. However as other payment methods become available to us we will add them.

Credit Card Processor

All billing for our site is provided by Vendo. Vendo is one of the safest and most secure credit card processors for adult. They maintain the highest security with your sensitive information employing TLS 1.2 SHA-256 bit RSA encryption keys. We do not store any credit card information on our site, so all billing related requests should be directed to them directly: http://vendosupport.com/

Signup Procedure

1. On the Join page create your account by entering your email and choosing your username. Select an offer (1, 2, or 3 month subscription) then click "Access Now".
2. The next page will load the Vendo payment page where you can enter your credit card information. Only Vendo will receive this information and is protected with TLS 1.2 SHA-256 bit RSA encryption. There are no cross-sales, hidden fees or confusing checkboxes on the form.
3. Click "Complete Purchase" and Vendo will charge your credit card for the displayed amount. No additional fees or charges will be applied.
4. If your card was successfully approved you will be provided with your new login information and directed to our login page (members.transexjapan.com). You will also receive an email with all of your subscription information.

membership & cancellation

About Recurring Billing

All subscription plans paid for with credit cards come with recurring billing. At the end of each billing period (30, 60 or 90 days) Vendo will automatically charge your credit card for the same amount as the initial signup price. The recurring billing will continue until you cancel your subscription. If your credit card rejects the payment for some reason (insufficient funds, bank rejection etc.) Vendo will make 4 additional attempts to complete the payment over the course of several days. If after all attempts the card is rejected then your subscription will expire. If this happens in error, please contact Vendo directly to try to resolve the issue to avoid any lapses in our service.

When to Cancel

You may cancel your subscription at any time. Regardless of when you cancel you will still have access to our site for the full billing period (30, 60 or 90 days). Once cancelled, your credit will no longer be billed after the time of your cancellation.

What Happens When Membership Is Cancelled

Once your membership is cancelled you will still have full unlimited access to our site. Your membership will remain active for the full number of days you signed up for.

How to Cancel

You may cancel your membership here: http://vendosupport.com/. Enter the email you used to signup on our site and use the same password as your membership to login. Once logged in click the red "Cancel" button next to the subscription you want to cencel. If you lost or don't remember the information requested please contact support here and we will gladly assist you.

downloads

Download Limit

There is no limit to the number of contents you can download. All of the content is available for all subscription plans.

How to Download

If using a desktop, on any scene page left click any of the 3 video download buttons beneath where it says "download format" and the video download will begin.
If using Android, tap any of the 3 video download buttons and the video download will begin.
Unless using 3rd party software/hardware, iOS does not support downloads to these devices.

Bandwidth Limitation

For the first month of 30 day subscriptions only:
There is unlimited bandwidth for the first 6 downloads per day. All subsequent downloads will be limited to 200KB/s. This limitation is reset every 24 hours.
This does not apply to 60 and 90 day subscriptions and to 30 days subscriptions that have billed for 2 months or more.
Please understand that this helps us maintain high download speeds for all paying customers.

File Formats

All video downloads are encoded in the AVC h.264 video codec AAC audio in an mp4 file format. Please make sure you have the latest codecs installed to ensure smooth playback. We recommend installing the latest version of the Combined Community Codec Pack for PC users and MPlayer OSX Extended for Mac users. For mobile devices please make sure you are running the latest update for your OS.
Photoset downloads are in zip format. If you are having trouble opening the zip files we recommend installing 7-zip for PC users or Keka for Mac users.

movie playback

HTML5 Video

Videos are streamed with adaptive bitrate support using HLS with mp4 fallback. This covers all modern browsers and devices with support built in.

Supported Devices and OS Versions

OS Support:
Windows Vista SP2 or later
OS X 10.4 or later
iOS 3.0 or later
Android 3.0 or later

Browser Support:
Chrome 3.0+
Firefox 35+
Microsoft Edge
Internet Explorer 9.0+
Safari 3.1+
Opera 15+

Playback Problem Solutions

If you are unable to play the videos please try these steps to troubleshoot the problem:
1. Update your browser or device OS to the latest version
2. Clear your browser cache and cookies and restart your browser
3. If all else fails, please try using a different browser
These steps will cover most problems however if the problem is still not solved we recommend simply downloading the video and playing it from your local device.

frequently asked questions

Downloads & Playback

Are there any download limits?
There is no limit to the number of contents you can download. All of the content is available for all subscription plans.
For the first month of 30 day subscriptions only:
There is unlimited bandwidth for the first 6 downloads per day. All subsequent downloads will be limited to 200KB/s. This limitation is reset every 24 hours.
This does not apply to 60 and 90 day subscriptions and to 30 days subscriptions that have billed for 2 months or more.
Please understand that this helps us maintain high download speeds for all paying customers.

What format are the video downloads?
All video downloads are encoded in the AVC h.264 video codec AAC audio in an mp4 file format. Please make sure you have the latest codecs installed to ensure smooth playback. We recommend installing the latest version of the Combined Community Codec Pack for PC users and MPlayer OSX Extended for Mac users. For mobile devices please make sure you are running the latest update for your OS.

Can I still view my downloaded videos after my membership ends?
Yes. There is no DRM protection on the video downloads.

Is there DRM protection on the downloaded videos?
No. There are no limitations on the videos once they are downloaded.

Why is my download speed so slow?
There are many factors that affect the download speed including your location, your ISP and congestion. We employ a Content Delivery Network with nodes throughout the world so that most people can expect high download speeds.
For the first month of 30 day subscriptions only:
There is unlimited bandwidth for the first 6 downloads per day. All subsequent downloads will be limited to 200KB/s. This limitation is reset every 24 hours.
This does not apply to 60 and 90 day subscriptions and to 30 days subscriptions that have billed for 2 months or more.
Please understand that this helps us maintain high download speeds for all paying customers.

Downloads aren't working
Please try each of the following solutions:
1. Refresh the page (the download links will time out after some time).
2. Clear you browser cache and cookies and restart your browser
3. Update your browser or device OS to the latest version
4. Try using a different browser.
If none of these work please contact support and we will do our best to solve your issue.
Please note that unless you are using 3rd party software/hardware, iOS does not support downloads to these devices.

Streaming isn't working
If you are unable to play the videos please try these steps to troubleshoot the problem:
1. Update your browser or device OS to the latest version
2. Clear your browser cache and cookies and restart your browser
3. If all else fails, please try using a different browser
These steps will cover most problems however if the problem is still not solved we recommend simply downloading the video and playing it from your local device.

Will my smartphone or tablet work?
Yes. All devices are supported. Please make sure you are using the latest version of your device OS. However the following versions should still work:
iOS 3.0 or later
Android 3.0 or later

Payments & Charges

Are there any other hidden costs?
No. Additional charges, fees, or cross sales will not be made.

What payment methods are available?
Credit Cards: Visa, MasterCard, JCB, Maestro, Visa Debit, Visa Eletron

Is my credit card information stored on your site?
No. We do not receive or store any of your sensitive information. Only the credit card processor Vendo will receive this information and is protected with TLS 1.2 SHA-256 bit RSA encryption.

Is it possible to update my card information?
Please access your subscription here http://vendosupport.com/. Enter the email you used to signup on our site and use the same password as your membership to login. Once inside click on the button that says "Update Payment Details" and enter your new credit card information.

My card has been rejected, what should I do?
Please contact your credit card issuer to see why it is being rejected. Please do not keep trying as it will cause you to be blocked. If you have other cards please wait some time before attempting to use them.

Will I be charged additional VAT or consumption tax?
No. All prices include VAT or consumption tax where applicable.

Membership & Login

How do I cancel my membership?
You may cancel your membership here: http://vendosupport.com/. Enter the email you used to signup on our site and use the same password as your membership to login. Once logged in click the red "Cancel" button next to the subscription you want to cencel. If you lost or don't remember the information requested please contact support here and we will gladly assist you.
How do I change my password?
Unfortunately for security reasons we do not allow passwords to be changed.

I entered the wrong email when I signed up. How do I correct it?
Please contact our credit card processor Vendo here to correct your email address https://secure.vend-o.com/customers/support/requests

My login doesn't work
Please make sure you copy and paste the password exactly as shown. If it still doesn't work please contact support and we will gladly assist you.

I forgot my password and/or username
Please contact billing support here: https://secure.vend-o.com/customers/support/requests.
I never received a confirmation email with my login information
Please contact support and we will gladly assist you.

Other

Will I receive any spam or mail?
No. We will not send any unsolicited email or spam. As per our privacy policy your email will not be shared or sold to any 3rd party. For more details please check our privacy policy.

Will my personal information be shared or sold?
No. We take your privacy very seriously. As per our privacy policy your information will never be shared or sold. For more details please check our privacy policy.

terms and conditions

As used herein, subscriber shall be referred to as "Subscriber" or "you" and as "transexjapan.com" or "we." This Agreement will take effect when a user ID and password is issued to Subscriber by transexjapan.com. Accordingly, all charges for the Service shall commence upon issuance of the user ID and password to Subscriber.

1. Compliance with Laws and Community Standards
You are very familiar with and understand the standards and laws of the community in which you live regarding sexually oriented media and material. You represent that, based on your familiarity with these standards and laws of your community, by requesting and receiving any of the adult material on transexjapan.com, that you will not be violating any of these standards and/or laws. You understand that by accepting the terms of this Agreement, you will hold transexjapan.com harmless from and against any responsibilities related to your requesting, receiving or possessing materials contained on its site.

2. Agreement to View Adult Oriented Material
This website is designed and intended for ADULTS ONLY - people who are at least 18 years of age (or the legal age of majority in the jurisdiction in which you reside) - who are interested in and wish to have access to visual images, verbal descriptions and audio sounds of a sexually oriented, erotic nature. The materials which are available within this website may include graphic visual depictions and descriptions of nudity and sexual activity and should NOT be accessed by anyone who is younger than 18 years old (or the age of legal majority in the jurisdiction in which you reside) or to anyone who does not wish to be exposed to such materials. By purchasing a Membership you are making and agreeing to the following statements: "Under penalty of perjury, I swear/affirm that as of this moment, I am an adult, at least 18 years of age (or the age of legal majority in the jurisdiction in which I reside)." "I swear/affirm that I will not permit any person(s) under 18 years of age (or the age of legal majority in the jurisdiction in which I reside) to have access to any of the materials contained within this site." "I understand that when I gain access to this website, I will be exposed to visual images, verbal descriptions and audio sounds of a sexually oriented, erotic nature, which may include graphic visual depictions and descriptions of nudity and sexual activity. I am voluntarily choosing to do so, because I want to view, read and/or hear the various materials which are available, for my own personal enjoyment, information and/or education. My choice is a manifestation of my interest in sexual activity, which is both healthy and normal and, which, in my experience, is generally shared by average adults in my community. I am familiar with the standards in my community regarding the acceptance of such sexually oriented materials, and the materials I expect to encounter are within those standards. In my judgment, the average adult in my community accepts the consumption of such materials by willing adults in circumstances such as this which offer reasonable insulation from the materials for minors and unwilling adults, and will not find such materials to appeal to a prurient interest or to be patently offensive."

3. Membership Fees
You agree that you will be billed a membership fee in accordance with the designated schedule to gain access to this website for usage of the services, information and products offered by the transexjapan.com website (the "Service" or "Services"). You understand your credit card will automatically be billed each month for the current membership fee until you request cancellation of your membership. All sales are final.

4. Right to Change Pricing, Content and Terms & Conditions
Content and Terms & Conditions. You agree that at any time transexjapan.com has the right to change all pricing, website content and these Terms & Conditions. Subscriber should check the Terms & Conditions and pricing periodically for changes. Your continued use of the transexjapan.com website following the posting of any changes shall be deemed as your acceptance of such change(s).

5. Termination or Suspension of Service by transexjapan.com
transexjapan.com reserves the right, in its sole discretion, to terminate and/or suspend the Service to you or any person without prior notice and for any reason, including, without limitation, if transexjapan.com believes that you have violated or acted inconsistently with the letter and spirit of these Terms & Conditions. You agree and acknowledge that transexjapan.com shall not be liable to you or any third party for any termination or suspension of your access to this website.

6. Cancellation of Service by Subscriber
Should you wish to cancel your membership, you must send a customer care representative at the Billing Company you signed up with, a Cancellation Request at least one week prior to the date of expiration of your account.

7. Refunds and Chargebacks
The billing system used by transexjapan.com or our authorized agents provides extensive credit card fraud protection measures and our Sites include many features to protect users from accidental charges. Therefore, refunds to your credit card will be provided on a case by case basis. Should a refund be issued by transexjapan.com, all refunds will be credited solely to the payment method used in the original transaction. transexjapan.com will not issue refunds by cash, check, or to another credit card or payment mechanism. Please note that all chargebacks are thoroughly investigated.

8. Disclaimer of Warranties
You understand and agree that no warranty is made by transexjapan.com regarding the Service, and transexjapan.com hereby expressly disclaims: (1) any and all warranties as to the availability, accuracy or content of available through the Service; and (2) any warranties of merchantability or fitness for a particular purpose. Additionally you further understand and agree that any liability of transexjapan.com, its directors, officers, employees, agents or independent contractors, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in destruction, alteration, or use of (or unauthorised access to) records, whether for breach of contract, breach of warranty, negligence or other tortious behavior, shall be strictly limited to the amount paid to transexjapan.com by or on behalf of the claimant for Service membership fees for the month in which the claimed injury or damage occurred. Under no circumstances will transexjapan.com or its directors, officers, employees, agents or independent contractors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, the transexjapan.com website.

9. Computer System Requirements
You are responsible for providing all personal computer and telecommunications equipment and Internet access necessary to gain access to the website and Services.

10. User ID and Password
Access to and use of the Service is achieved through a combination of your user ID and password. Each Subscriber must keep their password strictly confidential. For security reasons, transexjapan.com will not release passwords for any reason. Unauthorised access to the Service is a breach of this Agreement and a violation of law.

11. Truthfulness of Information Provided
You hereby represent and warrant that any and all information provided in subscribing for the Service is complete, truthful and accurate. Subscribership may not be assigned or transferred to any other person or entity at any time. You must promptly inform transexjapan.com of the following: changes in the expiration date of any credit card used in connection with the Service; changes in home or billing address; and apparent breaches of security, such as loss, theft, or unauthorised disclosure or use of an ID or password. transexjapan.com shall not be liable for any losses or damages incurred by you as a result of unauthorised use of the Service. Upon request, you will be given access to billing records that support charges for use of the Service.

12. Prohibited Actions
You shall not engage in the following actions, which are strictly prohibited: (1) any action that is designed to crack the anti-copy code of any data owned or held by transexjapan.com, (2) the use of material on the Service for any use other than your private, personal use, (3) any action that causes or results in any losses or damages to transexjapan.com or to any third party, (4) any action that violates the standards and laws of the community in which you live regarding sexually-oriented media, (5) any action that obstructs the normal utilisation of Internet connections to the public, and (6) any other action which is determined to be improper by transexjapan.com.

13. Indemnification
You agree to indemnify and hold transexjapan.com and its affiliates, and their respective directors, officers, agents, partners, contractors and employees harmless from and against any and all claims, expenses, and demands, including attorneys' fees, made by any third party due to, arising out of, or asserted in connection with your use or misuse of this web site, including claims relating to your use of this web site. transexjapan.com reserves the right to have control of any defence and control of any matter otherwise subject to indemnification by you. You agree to cooperate with transexjapan.com in asserting available defenses.

14. Prohibition Against Copying
With the exception of public domain material and electronic messages, all material displayed on the Service is copyrighted and may not be copied, redistributed or downloaded, in whole or in part, without the prior written consent of transexjapan.com, unless otherwise clearly stated in this Agreement.

14b. Bandwidth Limitations
During the first 30 days for subscribers with 30 day memberships will have unlimited bandwidth for the first 6 downloads per day. All subsequent downloads will be limited to 200KB/s. This limitation is reset every 24 hours.

15. Private Use
The material on the Service is for the private, non-commercial enjoyment of Subscribers only. Any other use is strictly prohibited.

16. Notices
Notices from transexjapan.com to Subscribers may be communicated by means of e-mail, by general posting on the transexjapan.com website, or by postal mail, which may include, but may not limited to, promotions, special offers, and other information about transexjapan.com and/or any other website(s) or business(s) affiliated with transexjapan.com. Furthermore you hereby acknowledge and accept that by submitting a request for membership to transexjapan.com, whether the submission is successful or unsuccessful, that You are subject to receiving such Notices from transexjapan.com, and/or any other website(s) or business(s) affiliated with transexjapan.com. Communications from You to the Company may be made by e-mail, postal mail or telephone.

17. About This Membership Agreement
This Agreement contains the entire agreement between the Subscriber and transexjapan.com regarding the use of the Service, and supersedes all prior written and oral understandings and writings, and may only be amended upon notice by transexjapan.com to Subscribers. Unless otherwise explicitly stated, the provisions of this Agreement shall survive its terminations. The Agreement shall be governed by the laws of Cyprus.

privacy policy


We will not sell or share any information about you to any other party.

What information is being collected and stored

Personal Information

No personal information is collected from you when you visit this website. After you pay for a membership to this website we only store your email address, IP address and country, which is provided to us by the third party billing companies. No other information is stored on our servers. The servers where this information is stored are located in the United States.

Anonymous Information

When you visit this website your IP address is made irreversibly anonymous by removing the first 3 digits before being stored.

Cookies

This website does not store any cookies in your browser when you visit. After you purchase a membership and login to the members area, a session cookie is stored in your browser so you may remain logged in.

Information Collected From Children

Children under eighteen years of age are prohibited from using this website. No information from children is collected.

Third Party Billing Companies

The third party billing companies which collect your payment for using our services collect personal and billing information that we have access to but do not store. You acknowledge and agree that we do not have any responsibility for the collection, maintenance or safeguarding of the privacy of any such personal or billing information provided to such third party billing companies and that such responsibility is solely between you and the third party billing company. We encourage you to examine and determine your satisfaction with the policies of such third party billing companies prior to your using them.

Who is collecting your personal information

Only the third party billing companies collect any personal information from you.

How is your personal information collected

Your personal information is collected only when you willingly provide it to the third party billing companies during payment.

Who will your information be shared with

Your information will not be shared with any other party.

How and why do we use your personal information

Customer Service and Feedback

We may use your personal information to provide customer service, feedback, or track your compliance with this website's rules and regulations. We use your country information to determine the language in which to provide support.

Use of Anonymous Information

We use your anonymized IP address for tracking for third party marketing of this website.

Security

We take your privacy very seriously. We handle your information with care and ensure that it is protected with encryption and kept safe with commercially reasonable methods.

How to opt out, change or see your personal information that we store

Once you have paid for a membership, you may change your email address on the account page in the members area. You may request to have your personal information that we store changed or removed at any time by contacting us here. To obtain a copy of your personal information that we store, please contact us here.

Links

This website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and we recommend you read the privacy statements immediately upon entering other websites. This policy applies only to information collected and used by us through this website.

Changes to this policy

We reserve the right to modify this privacy policy at any time by posting such changes on this page. Any changes to this privacy policy will become effective upon posting such changes.

support

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